Effective date: May 25, 2026

Norveno ships from the United States to addresses in all 50 US states. We don't ship outside the United States yet.

Shipping options

• Free Shipping: free on orders over $30, including every bundle. Arrives in 5 to 8 business days, with tracking.
• Standard Shipping: $4.99 on orders of $30 or less. Arrives in 5 to 8 business days, with tracking.
• Protected Shipping (optional): $7.98 on orders of $30 or less, $2.99 on orders over $30. Choose it at checkout. If your package is lost, stolen, or damaged in transit, we resend it free with no waiting period. For damage, we just need one photo. Every order, with or without it, is covered by the Norveno Lifetime Guarantee.
• Express Shipping: $14.99. Arrives faster than standard. Your estimated delivery date is shown at checkout. Express may not be available for PO boxes.

Processing time

We pack and ship orders within 1 to 2 business days (Monday to Friday, excluding US federal holidays). Delivery times are counted from the day your order ships.

Tracking your order

As soon as your order ships, we email you a tracking link. It can take up to 24 hours for the first tracking update to appear. If your tracking hasn't changed in 5 business days, email us and we will look into it.

Subscriptions

Subscription orders ship on the schedule you chose when you subscribed, with free standard shipping.

Changing your address

Email support@norveno.co as soon as possible. If your order hasn't shipped yet, we will update the address. If a package comes back to us because of an address problem, we will reship it once at no extra charge.

Lost, damaged, or missing packages

Your order is covered by the Norveno Lifetime Guarantee. If your package is lost, arrives damaged, or is missing something, email us with your order number (and a photo if something is damaged) and we will send a free replacement or refund you, your choice.

If tracking shows "delivered" but you can't find your package, please check around your home, with neighbors, and with your local post office first, and wait 48 hours in case the carrier marked it early. Then email us and we will make it right.

If you chose Protected Shipping, you can skip the 48-hour wait. Email us with your order number and we will reship right away.

Delays

Carriers can slow down during bad weather and holiday seasons. We can't control carrier delays, but we will always help you track your package down.

Taxes and duties

We only ship within the United States, so there are no customs duties. Sales tax is added at checkout where it applies.

Questions

Email support@norveno.co. Our support team is here 24/7.